FAQ
FREQUENTLY ASKED QUESTIONS
Common purchase queries answered
Orders and Shipping
At our company, we strive to get orders shipped out as quickly as possible. Typically, it takes less than 5 days for orders to be received after they are placed. We understand that receiving your order quickly is important to you, and we do our best to make sure that your order is processed and shipped out as soon as possible. If you have any concerns about the status of your order, you can always contact us for more information. We are here to help and will do our best to assist you.
Creating an account is quick and easy. Simply follow these steps:
- Go to the account page by visiting https://esai.com.gr/my-account/.
- Click on the “Create an Account” button.
- Fill out the form with your email address and a password of your choice.
- Click on the “Create an Account” button to complete the process.
After creating an account, you will be able to log in to your account anytime to view your order history, track your shipments, and update your account information. Having an account also makes it easier to place orders on the website, as you won’t need to enter your billing and shipping information each time. If you have any questions or need assistance creating an account, don’t hesitate to contact us. We are here to help.
- Log in to your account by going to the account page (https://esai.com.gr/my-account/) and entering your login credentials.
- Click on the “Addresses” tab.
- Click on the “Edit” button next to the shipping address you wish to change.
- Make the necessary changes to your shipping address and click on the “Save Address” button to update your information.
Please note that you can only change the shipping address for an order that has not yet shipped. If your order has already shipped, you will need to contact our customer service team to request a change to the shipping address. They will do their best to accommodate your request, but please be aware that this may not always be possible. If you have any questions or need assistance changing your shipping address, don’t hesitate to contact us. We are here to help.
- Log in to your account by going to the account page (https://esai.com.gr/my-account/) and entering your login credentials.
- Click on the “Orders” tab.
- Find the order you want to track and click on the “View” button.
- Scroll down to the “Shipments” section and click on the tracking number or the name of the transport agency to view the tracking information.
You can also track the status of your order by using the tracking number and the URL of the transport agency that was provided in the shipping confirmation email that was sent to you after your order was shipped. Simply enter the tracking number on the transport agency’s website to view the current status of your shipment.
If you have any questions or need assistance tracking the status of your order, don’t hesitate to contact us. We are here to help.
We take the security of our customers’ personal and financial information very seriously. As a result, we do not save any credit card information on our website. When you make a purchase on our website, your credit card information is securely transmitted to our payment processing partner for authorization and processing. Once the transaction is complete, your credit card information is not stored on our website or in our systems.
If you wish to make future purchases on our website without having to enter your credit card information again, you can choose to save your payment information to your account. However, please be aware that this information will not be stored on our website. It will be securely transmitted to our payment processing partner each time you make a purchase, and it will not be accessible to anyone at Esai Clothing.
If you have any questions or concerns about the security of your credit card information, please don’t hesitate to contact us. We are here to help and will be happy to address any concerns you may have.
We ship to a wide range of countries worldwide. To check if we ship to your specific country, simply visit our website and add a product to your cart. When you enter your shipping address, the website will automatically calculate the available shipping options and their corresponding costs. If your country is listed as a shipping destination, it means that we are able to ship to your location.
We do our best to package and ship your items in the most efficient and cost-effective way possible. In some cases, this may mean that your items will be shipped in one package. However, in other cases, your items may be shipped in multiple packages.
The number of packages that your order is shipped in will depend on the size and quantity of the items you have ordered, as well as the available packaging materials. In some cases, it may be more practical or cost-effective to ship larger items in separate packages, or to use multiple packages for smaller items to ensure that they are properly protected during shipping.
If you have any specific concerns about the packaging and shipping of your order, don’t hesitate to contact us. We will be happy to provide you with more information and assist you with your order.
If you need to swap an item
Returns and Exchanges
We want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, you may be able to return it for a refund or exchange.
Our returns policy allows for returns of unused products in their original packaging for up to 14 days after the customer picks up the product. If you wish to return a product, you must contact us within 14 days of receiving your order to request a return. We will provide you with instructions on how to return the product. Upon receipt of the returned product, we will issue a refund or allow you to order a different product, as requested.
Please note that we do not accept returns of products that have been used or that have had their original packaging destroyed. If a returned product does not meet these criteria, it will not be eligible for a refund or exchange.
If you have any questions about our returns policy or need assistance with a return, don’t hesitate to contact us. We are here to help and will do our best to assist you.
If you receive the wrong item from Esai Clothing, please contact us as soon as possible to let us know. We will do our best to resolve the issue and ensure that you receive the correct product as soon as possible.
If the error was made on our end and we sent the wrong item, you will not be charged any additional fees and we will replace the product for free. We will also cover the cost of returning the incorrect item to us and shipping the correct item to you.
If you receive the wrong item due to an error on your end, such as selecting the wrong product or size during the ordering process, we will do our best to assist you, but additional fees may apply. Please contact us to discuss your options and resolve the issue.
If you have any questions or need assistance with a wrong item issue, don’t hesitate to contact us. We are here to help and will do our best to assist you.
If your order arrives damaged, please contact us as soon as possible to let us know. We will do our best to resolve the issue and ensure that you receive a replacement product as soon as possible.
To process a damage claim, we will need you to send us an image of the damage. This will help us to determine the cause of the damage and take the appropriate action to resolve the issue.
If the damage was caused during shipping, we will replace the damaged product for free and cover the cost of returning the damaged product to us and shipping the replacement product to you. If the damage was caused by a manufacturing defect, we will also replace the product for free and cover the shipping costs.
If you have any questions or need assistance with a damaged product issue, don’t hesitate to contact us. We are here to help and will do our best to assist you.
If you have an authorized return from Esai Clothing, you do not need to worry about mailing the product back to us. We will send a courier to pick up the product from your location at a convenient time for you.
To arrange a pickup, please contact us to let us know that you have an authorized return ready for pickup. We will provide you with instructions on how to prepare the product for pickup and will schedule a pickup time with you.
If you have any questions or need assistance with an authorized return, don’t hesitate to contact us. We are here to help and will do our best to assist you.
We are committed to providing our customers with the best possible support. If you have any questions, concerns, or need assistance with a product or order, there are several ways to contact us for help.
You can send us an email at info@esai.com.gr. Our customer service team will receive your email and respond as quickly as possible.
Finally, you can visit the “Contact Us” page on our website (https://esai.com.gr/contact) and fill out the form to send us a message. We will respond to your message as soon as possible.
No matter how you choose to contact us, we are here to help and will do our best to assist you with any issues you may have. Don’t hesitate to reach out to us for assistance.
If you have entered an incorrect shipping address for your order with Esai Clothing, it is important to contact us as soon as possible to let us know. We will do our best to update your shipping address and make sure that your order is delivered to the correct location.
To change the shipping address for your order, you can contact us by:
- Sending us an email at info@esai.com.gr
- Visiting the “Contact Us” page on our website (https://esai.com.gr/contact) and filling out the form to send us a message
No matter how you choose to contact us, our customer service team will be happy to assist you and update your shipping address.
Please note that if the product has already been shipped, extra delivery fees may apply to change the shipping address. To avoid these fees, it is best to contact us as soon as you realize that the shipping address on your order is incorrect. We will do our best to accommodate your request and make sure that your order is delivered to the correct address.
If you have submitted an order with Esai Clothing and need to make a change or cancel it, you can contact us to see if this is possible.
If the order has not yet been shipped, we may be able to cancel it for you without any additional fees. To cancel an order, you can contact us by:
- Sending us an email at info@esai.com.gr
- Visiting the “Contact Us” page on our website (https://esai.com.gr/contact) and filling out the form to send us a message
If the order has already been shipped, it may not be possible to cancel it. In this case, you may be able to return the product for a refund or exchange once you receive it. Please note that extra fees may apply in this situation.
If you have any questions or need assistance with changing or cancelling an order, don’t hesitate to contact us. We are here to help and will do our best to assist you.