Return, Exchange & Refund Policy 
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or refund  within 14 days  of the order’s FIRST DELIVERY ATTEMPT date. 

In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging. 

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description. 

ESAI clothing reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. 

Product exchange 

Items can be exchanged for a different size or an alternative style. 


Refunds will be processed as soon as returned items have been checked and accepted, and will be completed approximately within 8-10 business days. Refunds will be remitted to the bank account prescribed by the customer.  

Return fees 

In case you choose to return your order, you will be burdened with the shipping cost. 

You will then need to ship the form, a copy of the receipt and the item to the following address mentioned on the envelope which is enclosed in the original package.  

Return & refund contact e-mail: